PLEASE READ CAREFULLY SO YOU DON'T GET FINED. ALMOST ALL OF THESE ARE TURO POLICIES but 95% of the people who rent do not read Turo's fine print so here are the major points.
Turo's Fees and fines page: https://support.turo.com/hc/en-us/articles/203990780-Fees-fines
Cancellation Policy Page: https://turo.com/policies/cancellation?locale=en_US
Cleaning Fees Policy Page: https://support.turo.com/hc/en-us/articles/360000808347
Please respect me and my car. It is my personal car that either myself, my wife, or my mom or dad drives. Not a big corporation's. Please do not track sand or mud back into it. Do not eat or drink in the car. Spills and crumbs WILL occur no matter how careful you are and attract ants and cockroaches as well as cause stains. I do not have a detail crew like the big rental companies. The hours and sometimes days lost of leaving a car at a detail shop for cleaning, vacuuming, and/or deodorizing is not something I want to deal with. Turo's cleaning fees will apply accordingly. Ultimately it will be their call (not mine) based on the pictures I take and upload at the beginning and end of each trip.
Unlike some of the other car owner's on Turo who don't care (I've heard horror stories about cars full of sand, roaches, urine / BO smells, etc), I take pride in my cars and ALL will be FILLED UP, washed, vacuumed, and Febreezed before you get it. Some may have permanent stains from the previous owner of the vehicle that do not come out with shampooing. These stains will NOT stain your clothes. My car must be returned with a full tank of gas as well as vacuumed and washed unless you prepay for cleaning or gas fillup in the Extras section. Please select them BEFORE the trip starts. You cannot add them AFTER. Turo fines for returning a car dirty without sand is $50 to $100 and WITH sand is $150 to $250 PLUS a $25 Turo administrative fee. Plan ahead. Save an hour of your time and money !
I upload over 100 photos of the interior (ceiling, under mats, under seats, trunk, etc.) and exterior of the car right before you pick it up so it WILL be documented.
The closest gas station to my house is the Hele station at:
4259 Lawehana St, Honolulu, HI 96818. -> https://goo.gl/maps/7kAwtDikbaP2
It is YOUR responsibility to CHECK IN and CHECK OUT on the app so Turo knows when you picked up the vehicle or have returned it (the web site does NOT have the ability for you to check in or out so you MUST download the app to do so) and upload photos of your own.
NO SMOKING (weed, cigarettes, vaping) OR PETS PERIOD ! MY SON AND I ARE ALLERGIC TO PET HAIR AND CIGARETTE SMOKE ! YOU WILL BE FINED ! Turo's smoking and pet hair cleaning fees range from $150 to $250. (Link in second paragraph).
There are several car washes in Honolulu but the CHEAPEST one that you can go to without an appointment that washes AND vacuums is McKinley Car Wash at 1139 Kapiolani Boulevard, Honolulu, HI 96814. $16 for cars and $20 for suv's and van's. Please check on the Internet or call them regarding hours and holiday schedules. When it's slow, you'll be in and out in 20 minutes. When it's busy, it can take over an hour so budget your time accordingly. They do a so so job vacuuming sand and sometimes miss spots on the seats, under mats, in the trunk, etc. You have to WATCH them and tell them to revacuum missed spots. You'll have to go to a more expensive detail shop to get rid of a lot of sand. Of course you can go to ANY car wash / vacuum place you want or even do it yourself. They are just the cheapest on the island.
Only the person on the Turo account can pick up and drop off the vehicle (Turo's Policy). Do NOT book for a family member or a friend as YOU will have to be there to pick up and drop off the car. You must bring a VALID (NOT EXPIRED) driver's license when you pick up the vehicle. Some people book cars way in advance and get their license revoked before picking up the vehicle. Some people have used stolen or fake licenses (yes it has happened). I will NOT release the vehicle if you do not have a valid license with your picture. This is also Turo's Policy. -> https://support.turo.com/hc/en-us/articles/204727440-Do-I-need-to-check-my-guest-s-driver-s-license-
I have a LIMITED NUMBER of GPS, child seats, bluetooth adapters, USB phone chargers, snorkeling gear, beach chairs, body boards, soft surf racks, and coolers. Please contact me before selecting them in the Extras section for availability. Only the USB phone chargers and bluetooth adapters are free. Some of my cars have built in bluetooth or usb charging as written in the car description section.
If I have the Extra available, you will need to ADD them in the Extras section BEFORE the trip starts. You cannot modify them after you book the car.
Garmin GPS's will cost $10 for the ENTIRE rental period and are not in the Extras section as Turo only limits 10 Extras. If damaged or lost, child seats cost $90, booster seats $35, GPS $110, USB chargers $12, and FM modulators $20. PLEASE SPECIFY if you need a GPS, USB phone charger or FM Modulator. If not, they may not be available when you pick up the car.
You CANNOT leave the car at the airport or at a hotel.
IF you do NOT book pick up and drop off and IF I AM AVAILABLE to drive you when you return the car, I will BEAT Uber's pricing at that specific time. If you have never used Lyft or Uber, sign up with my referral codes and get $5 to $10 off your first ride. Lyft: KEVIN23479 and Uber: 248wy6nzue
Turo's number is 1-415-965-4525 and has free roadside assistance for towing, key lock outs, jump starts, and tire changes. For mechanical issues I may offer another car if available. If not, the trip will be ended and you will have to wait for the vehicle to be towed away. The rest of your trip will be refunded. These are 4 to 14 year old cars. Even 1 or 2 year old rental cars at the big agencies break down.
NO EARLY PICKUPS OR LATE RETURNS.
Turo only insures my vehicle and what it hits DURING the rental period. Had a renter get into an accident 7 minutes after I released the car to him 5 minutes early. Turo said I was very lucky it was 2 minutes into the trip otherwise I would not have been insured. The Turo insurance card will be in the glove box along with my registration.
Turo charges $50/hour, up to $200 PLUS a $25 admin fee if you are more than 15 minutes late returning the vehicle (in the Turo Fees and Fines page in the second paragraph of this Guidelines section). If you are going to be late, extend the trip BEFORE the trip ends so you won't be charged the late fee. It's easy. Click "Change Trip" and change the return time as necessary. If there is a renter for the car right after you, you will NOT be able to extend and WILL be charged the late fee as it is unfair for the next renter.
If you are going to return earlier than the scheduled time please inform me 2 HOURS ahead of time to make sure I am available. Do not show up early and expect me to be there to receive the car back. My cars ALL have a minimum 2 day rental. Turo does NOT refund early returns.
No speeding, racing, or off-roading (gravel roads, sand, mud, red dirt areas, etc), even with my Jeeps.
Be careful where you park or you may be ticketed and/or towed. We have overzealous metermaids and tow trucks here in Honolulu, especially in Waikiki. If you do not take care of the ticket, there will be Turo fees, court fees, and collection fees on top of the ticket cost. Cars get towed a LOT on Oahu. My renters get towed and/or ticketed 5 times a month. If you get towed, I will need to go down to the tow yard because it's registered to me and it's a hassle. I charge $60 to get the car out of tow (for driving probably at some unreasonable hour in the middle of the night or in rush hour traffic, waiting in line, you paying and them, them processing the payment, waiting some more for them to get the car out, and driving home after, usually taking over an hour and a half to deal with).
IF ANY of these points bothers you, please DO NOT BOOK or if you already booked, PLEASE CANCEL THE BOOKING as soon as possible so Turo does not charge your card and you don't get charged canceling fees (second paragraph).