Remember that TURO has 24/7 roadside assistance. Contact support from your app if you encounter any issues on your trip. Safe travel to all !
NO SMOKING, NO off roading, No Pets
Travelers and their passengers are not permitted to smoke in any vehicle in the Turo marketplace.
We take reports of smoking very seriously. If a smoke smell is reported by the owner within 24 hours of a trip end, the renter is subject to fine and potentially removal from the community.
Smoke smell removal fee is $250 and will be charged if you decide to smoke in vehicle. Please respect the NO SMOKING policy.
While I understand food and drink will be consumed in my vehicles, any food or drink stains will incur an additional interior cleaning fee and reimbursement will be requested at the end of your trip.
Please return the interior of the car clean as when it was delivered or picked up. , ABSOLUTELY NO SMOKING. I do my own exterior/interior cleaning. PLEASE DO NOT USE ANY HANGING AIR FRESHENERS OR SPRAYS. ALL MY CARS ARE CLEANED AND SANITIZED AFTER EVERY TRIP.
Please place all luggage in the trunk compartment or in the frunk (front trunk). NO luggage on any interior seats. Any damage to seating will incur an additional fee and a reimbursement will be requested at the end of your trip.
If your travel plans change and you would like to extend your trip, please modify your trip at least 1 hour before the end of your original drop-off time, if the car is available. If you would like to shorten to less than the 2 day minimum for FREE pick-up and drop-off after you have already started your trip there will be a $ charge added.
In the event you receive a parking/traffic violation, either by speed camera, red light camera or traffic stop during your rental period, I will be requesting the cost of the violation and other service fees associated with the violation within 90 days of the occurrence.
I expect my vehicle to be returned with at least 200 mi charge at the end of your trip. Charge will apply for less than the indicated level and a reimbursement will be requested within 72 hours after the end of your trip.
When booking and deciding on your drop off time, allow for Boston traffic congestion and unforeseen delays. If you need extra time passed your drop off time during your trip, you must extend and modify your trip to be covered by my insurance. Late fees will apply for late returns.